AI support platform
Synapse is one brain for every customer conversation.
Synapse is an AI support platform: it answers your customers on your website, WhatsApp, Telegram, and the phone — trained on your own documents, and hands off to your team when it matters.
Listens on Web widget · WhatsApp · Telegram · Instagram · Facebook · TikTok · SMS · Phone
Knowledge
It knows your business.
Upload PDFs, docs, and Markdown — or point Synapse at your website, Google Drive, or Shopify store. Everything is chunked, embedded, and kept in sync, then searched two ways at once: full-text and semantic.
- Syncs itself. Website crawler, Google Drive, and Shopify connectors keep knowledge current without re-uploading.
- Finds its own gaps. Questions it couldn't answer are flagged, so you know exactly what to add next.
- Remembers each customer. Long-term memory it can write, search, and forget — per person, across conversations.
Live answer
do you ship to Canada?
Retrieved · hybrid search
shipping-policy.pdf
94
help center · delivery
81
shopify · zones
67
Yes — we ship anywhere in Canada in 5–8 business days, free over $75.
Source · shipping-policy.pdf, p.2
Google connections
Synapse works with your Google account.
Synapse is an AI support platform — one assistant that answers your customers on every channel, trained on your own documents. Sign in with Google and connect the tools you already use. Synapse accesses only what you connect, and you can disconnect anytime.
Gmail
Reads threads in your connected mailbox to answer from real context and draft replies. Sends email only when your team approves it.
Google Drive
Reads the files and folders you choose, keeping the knowledge base in sync as documents change.
Google Calendar
Checks availability and schedules appointments on your behalf.
How this data is handled · Privacy policy
Channels
Everywhere your customers already are.
One script tag adds the chat widget to any site. The same assistant answers WhatsApp, Telegram, Instagram, Facebook, TikTok, and SMS — and recognizes the same person across all of them.
Synapse
Online
Where's my order?
embed/v1.js · one script tag
Where's my order?
whatsapp business api
Voice call · Twilio
customer · where's my order?
synapse · shipped this morning, due thursday.
One contact, merged across every channel — the same person, one thread.
Voice · 24/7
It even answers the phone. While you sleep.
Synapse picks up real phone calls through Twilio, talks with a natural voice, and logs everything — with per-call cost tracking. Voice notes in chat are transcribed too, so nothing a customer says gets lost.
- Real conversations, not phone trees. Callers just talk; the assistant answers from your knowledge.
- Every call accounted for. Transcript, duration, resolution, and cost — per call.
Call log · tonight
Your team reads the two that matter over coffee.
Team inbox
AI first. Human when it matters.
Every conversation from every channel lands in one shared inbox. Synapse drafts the reply — you edit and send, or let it handle the routine ones. When it's out of its depth, it says so and hands off.
- Drafted replies. One click to send, edit, or discard — the AI writes, you decide.
- Graceful escalation. The bot pauses itself and pings your team, with the full transcript attached.
- Leads & tickets. Captured straight from chat and routed to your systems.
Team inbox
Escalated to you · 2m agoCan you change the delivery address on order #1042? I move on Friday.
Drafted by Synapse
No problem — I've updated order #1042 to your new address. It still arrives Thursday. Anything else before it ships?
Routine threads never reach this screen.
For your team
The same brain, pointed inward.
New hires onboard themselves. Anyone can ask "how do we…?" and get the answer from your own documents — policies, manuals, past decisions — instead of interrupting your busiest person.
- Onboarding & training. New hires ask the knowledge base, not a colleague.
- Cited to the source. Every answer names the document it came from.
- Private by default. Internal assistants never touch your public channels.
Internal chat
Internal onlyhow do I process a wholesale return?
Source · ops-manual.pdf, p.14
Control
You see everything it does.
Usage & cost
Tokens, models, and spend per assistant — down to each voice call.
Response times
Median first reply, per channel, on the dashboard.
Signed webhooks
Conversations, leads, tickets, and calls pushed to any URL.
Any model
OpenAI, Anthropic, Gemini, or local Ollama. Switch anytime.
Two languages
English and Spanish UI out of the box.
White-label
Your brand, your tenants, your theme.
Zero data retention
Never stored by model providers, never used for training.
Give your customers one brain to talk to.
One assistant, every channel, your knowledge — backed up by your team.